Chatbots for utilities transform the process of supplying valuable services

By asking a series of targeted questions, a chatbot can narrow down product options, make personalized recommendations, and guide shoppers on an individualized customer journey that caters to their unique needs. But those limitations are things of the past thanks to the rise of advanced AI technologies. Today, AI-powered e-commerce chatbots are capable of comprehending text and speech and offering responses that go well beyond a basic script.

Moreover, by handling these routine inquiries, HR chatbots allow human HR professionals to focus on more strategic and complex issues. It not only optimizes the use of human resources but also enhances employee satisfaction by ensuring their concerns are addressed promptly and efficiently. The core objective of an HR chatbot is to automate and streamline laborious and repetitive HR tasks.

What are the top 6 use cases of HR chatbots?

And no matter how many employees you have, they will never be able to achieve that on such a big scale. Everyone who has ever tried smart AI voice assistants, such as Alexa, Google Home, or Siri knows that it’s so much more convenient to use voice assistance than to type your questions or commands. Speaking of generating leads—here’s a little more about that chatbot use case.

Chicago-based Exelon, the largest regulated electric utility in the US with 10 million customers, modernized their support approach by introducing a chatbot for more efficient client self-servicing. The initiative resulted in 18% reduced calls, and increased customer satisfaction for support interactions by 10%. While most companies can reliably predict the rise and fall of customer support demand, utilities can be uniquely challenged by surges in client demand when infrastructure issues impact utility services. Natural disasters such as a hurricane, or rolling brown-outs during peak summer demand, can result in a massive spike of calls to the call center. Usually, the typical touchpoints that a utility business has with customers are an app, a website, and social media.

Chatbot examples down the ages: A quick history of chatbot use cases

Online shopping provides an opportunity for customers to shop from anywhere and at any time — they’re no longer restricted by store hours or where they live in relation to a store. Your customer service can’t be limited, either, and chatbots can be your business’ steadfast customer assistant that e-commerce demands. Now, AI chatbots can help online shoppers find the perfect product to suit their needs.

For lead generation, the primary method customers offer companies is a lead generation form. While this is a good option, the chance of converting your customers with a lead generation form is between 2.5% to 5%. While this is a respectable conversion rate, businesses should also apply the ‘second net’ strategy, which is effective for those website visitors who do not convert with landing pages and forms.

More and more the lines between the two are blurring as the use cases for smart bots move beyond the virtual assistant in the contact center. Typical use cases for RPA are in areas such as processing billing transactions in high volumes, managing consumption metering, and compiling customer records. In industries like energy and utilities, regulatory requirements often drive the need for rules-based process management, which can be automated with RPA. Before looking at the use cases for chatbots in more detail, it’s worth exploring the terms “Bots” and “Robotic Process Automation (RPA)”,  both of which are prevalent in the energy and utility sector.

• Furthermore, conversational chatbots are capable of leveraging consumer data for providing ideally tailored responses.
• Especially for retailers, chatbots are very beneficial while moving to the online marketplace.
• Create milestones that will help you evaluate what constitutes a “successful” program.

Their responses are data-driven, ensuring accuracy and consistency in the information provided. It is especially crucial in sensitive areas like policy explanations or grievance redressals, where clarity and fairness are paramount. They excel in automating and expediting traditionally time-consuming tasks like recruitment, onboarding, and leave management.

Actionbot – an AI chatbot that transforms the oil, gas, and energy sectors

These chatbots engage users in therapeutic conversations, helping them cope with anxiety, depression, and stress. The accessibility and anonymity of these chatbots make them a valuable tool for individuals hesitant to seek traditional therapy. Chatbots significantly simplify the process of scheduling medical appointments.

Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services. Another great chatbot use case in banking is that they can track users’ expenses and create reports from them. This chatbot simplifies banking operations and delivers great value to users. The bot performs banking activities, such as checking balance, funds transfers, and bill payments.

Chatbot helps you improve your funnel marketing

Read more about Chatbots For and Use Cases here.